Shipping policy

All orders are processed within 1 to 30 business days (excluding pre-orders and event orders). You will receive another notification when your order has shipped. Shipping time is dependent on your chosen carrier's lead times. 

  • Unsigned books ship from the closest location to you - Australia, UK, or USA and are print on demand with up to ten business days printing time before they are shipped. 
  • Print on Demand merchandise ship from around the world at various locations. 
  • Signed books ship from Lana's in Australia. 
  • Ebooks and Audiobooks are digitally fulfilled by Bookfunnel. It is free to use. If this is your first audiobook purchase with Lana, please visit getbookfunnel.com today and signup with the same email address you used to purchase and download their App! Need Help Downloading the Audiobook? Check out bookfunnel.com/help 
  • Event orders are pick up only at the events listed on the pages and do not include shipping options. 

Please note that pre-order signed books may take longer than usual. This is dependent on shipping and print times from the manufacturer. Once the new release is live, the author places an order for stock, then it can take up to three weeks to arrive with the author for her to sign and ship onward. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.  

International Shipping

We offer international shipping to most countries. Check your location at checkout.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lana Pecherczyk Author is not responsible for these charges if they are applied, and are your responsibility as the customer. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us via the contact page with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges

Please check the refund policy by clicking here.

In the event that your order arrives damaged in any way, please email us as soon as possible via the contact page with your order number and photos of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us via the contact page.