Shipping policy

 

All orders are processed within 1 to 30 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note that pre-order books may take longer. This is dependent on shipping and print times from the manufacturer. Once a month the author places an order for stock, then it can take up to three weeks to arrive with the author for her to sign and ship onward. 

Signed books ship from Australia. Print on Demand merchandise ships from around the world at various locations.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

 

International Shipping

We offer international shipping to most countries. Check your location at checkout.

Shipping charges for your order will be calculated and displayed at checkout. 

Signed books ship from Australia. Print on Demand merchandise ships from around the world at various locations.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lana Pecherczyk Author is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us via the contact page with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

Please check the refund policy by clicking here.

In the event that your order arrives damaged in any way, please email us as soon as possible via the contact page with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us via the contact page.